FAQ’s

We are here to change the way people think about school photography.  You have a team that totally stands behind YOU!   You matter and we’ll prove it with fast responses and listening to your needs!

Happy policy

We want you to be happy and we try so hard the first time to get it right but if we miss the mark please kindly give us a second chance to see things your way and we’ll gladly make corrections. If we still can’t hit your mark, we’ll refund you for the value of the images you are not pleased with.

How do I recieve my digitals?

After we ship the prints to the school, we create an online gallery for you to download your images from. You will receive an email when this is available. If you missed this for some reason, it is still available in your gallery.
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WHO PICKS?

Your Athlete! Yes, we believe that your child should get the opportunity to choose. It’s them after all, right? They’ll do it right after the photos are taken. However, there are a few moments we may be pressed for time and won’t be able to have them choose. In that case we’ll do our best!

Why Pre-ORDER?

We have you pre-order because we spend a lot of time editing every single photo that you receive. You wouldn’t get the same level of quality if we did it another way as I’m sure you’ve noticed with other photographers that do let you order after the fact. Just know that we have your best interest at heart and we will bring our A game!

WHEN WILL THEY BE DONE?

McDonalds is known for fast but do you go there for a premium steak?  We believe quality is very important. Team orders of 100 or more athletes take us 2 months. If less, then usually sooner depending on the amount of schools we have shot at the same time.

Do you offer makeups?

All makeups have a $50 minimum order fee that is applied towards a package. Some schools offer a make up day, so please ask your school. Also, we have a studio in Salt Lake City that you’re welcome to set an appointment. Make sure you set your appointment within 12 days of the original shoot, before pictures are printed. If you’re an out of state facility and want to offer a make up a day after the shoot, we can schedule a second day directly after the first shoot day.

Posting Policy

Do to the fact that we live in a digital age where people will post cell phone photographs of our team pictures, we cannot prevent images of your child from being on social media. Please refrain from letting your child participate if you don’t want their image to appear anywhere on social media. We do reserve the right to post their image for our own advertising purposes.